Topics include:
Managing the intent-impact gap
Designing the content of your message
Improving vocal delivery
Adjusting your body language
Being politically savvy
Listening to what's said, what's unsaid, and how it's said
Increasing empathy and trust
Overcoming anxiety
Link:
https://www.lynda.com/Business-Skills-tutorials/Communication-Fundamentals/141501-2.html
Lecturer:
Dr. John Ullmen is an executive coach and professor at the UCLA Anderson School of Management.
